Product Return FAQs:
1. What is the return policy for clothing items?
We offer a 3-day return policy for all our products. If you are not completely satisfied with your purchase, you may return the item(s) within 3 days of receiving your order.
2. How do I initiate a return?
To initiate a return, please contact our customer support team via email or phone. We'll provide you with a instructions on how to proceed.
3. What are the conditions for returning an item?
To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. The product must also be in its original packaging.
4. Can I exchange an item for a different size or style?
Yes, you can exchange an item for a different size or style. Please contact our customer support team to initiate the exchange process.
Orders FAQs:
1. How do I track my order?
You can track your order by logging into your account and clicking on the "Order History" tab. You can also contact our customer support team for assistance.
2. What if I receive a damaged or incorrect item?
We apologize if you receive a damaged or incorrect item. To ensure a smooth resolution process, please contact our customer support team as soon as possible. Additionally, we recommend that you take a video while unboxing the item, which will serve as visual evidence of the issue. We'll work closely with you to resolve the problem and provide a suitable solution.
Payment FAQs:
1. What payment methods do you accept?
We accept a variety of payment methods to suit your preferences. You can pay using digital payment apps like Google Pay (G-pay) and PhonePe.
2. Is my payment information secure?
Yes, our website uses SSL encryption to ensure that your payment information is secure and protected.
3. How long does it take for my payment to be processed?
Payment processing typically takes 1-3 business days. You'll receive an email notification once your payment has been processed.